Terms of Service

1. Agreement to Terms

By accessing or using NIMBUS21's services, including our website, AI consulting services, Agentic AI systems, RAG implementations, and any related applications (collectively, the "Services"), you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of these terms, then you may not access our Services.

2. Description of Services

NIMBUS21 provides enterprise AI consulting and development services, including but not limited to:

• Agentic AI system development and implementation
• Retrieval-Augmented Generation (RAG) system deployment
• AI strategy consulting and roadmap development
• Custom AI solution architecture and development
• AI training and workshop facilitation
• Ongoing AI system support and maintenance

3. Use License and Restrictions

3.1 License Grant

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable license to access and use our Services for your internal business purposes.

3.2 Restrictions

You agree not to:

• Use our Services for any unlawful purpose or in violation of any applicable laws
• Reverse engineer, decompile, or disassemble any aspect of our AI systems
• Attempt to gain unauthorized access to our systems or networks
• Use our Services to develop competing products or services
• Resell, redistribute, or sublicense our Services without prior written consent
• Use automated systems or software to extract data from our Services
• Interfere with or disrupt the integrity or performance of our Services
• Transmit any viruses, worms, or malicious code

4. Intellectual Property Rights

4.1 Our Intellectual Property

All intellectual property rights in our Services, including but not limited to software, algorithms, models, documentation, and content, remain the exclusive property of NIMBUS21 or our licensors. These Terms do not grant you any rights to our intellectual property except as expressly set forth herein.

4.2 Your Content

You retain all rights to any content, data, or materials you provide to us ("Your Content"). By providing Your Content, you grant us a limited license to use, process, and store Your Content solely for the purpose of providing our Services to you.

4.3 Feedback

Any feedback, suggestions, or recommendations you provide regarding our Services shall become our property, and we may use such feedback without restriction or compensation to you.

5. Payment Terms

If you purchase Services from us:

• All fees are due as specified in your service agreement or invoice
• Fees are non-refundable except as required by law or as specified in your agreement
• You are responsible for all taxes associated with your purchase
• We reserve the right to suspend Services for non-payment
• Interest may be charged on late payments at the rate of 1.5% per month

6. Confidentiality

Both parties agree to maintain the confidentiality of any proprietary or confidential information disclosed during the provision of Services. This obligation survives the termination of these Terms for a period of five (5) years.

7. Data Protection and Privacy

Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using our Services, you consent to our data practices as described in the Privacy Policy.

8. AI-Specific Terms

8.1 AI Output

While we strive for accuracy, AI-generated outputs may contain errors or inaccuracies. You are responsible for reviewing and verifying any AI-generated content before use.

8.2 No Guarantee of Results

We do not guarantee specific outcomes from our AI Services. Results may vary based on data quality, use case complexity, and other factors.

8.3 Ethical AI Use

You agree to use our AI Services in an ethical manner and not for any purpose that could cause harm, discrimination, or violate applicable laws or regulations.

9. Warranties and Disclaimers

9.1 Service Warranty

We warrant that our Services will be performed in a professional and workmanlike manner consistent with industry standards.

9.2 Disclaimers

EXCEPT AS EXPRESSLY PROVIDED HEREIN, OUR SERVICES ARE PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NIMBUS21 SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES.

IN NO EVENT SHALL OUR AGGREGATE LIABILITY EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID FOR THE SERVICES IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM OR (B) ONE THOUSAND DOLLARS ($1,000).

11. Indemnification

You agree to indemnify, defend, and hold harmless NIMBUS21, its affiliates, and their respective officers, directors, employees, and agents from any claims, liabilities, damages, losses, and expenses, including reasonable attorneys' fees, arising out of or in any way connected with your access to or use of our Services or your violation of these Terms.

12. Term and Termination

12.1 Term

These Terms remain in effect until terminated by either party.

12.2 Termination

Either party may terminate these Terms at any time. We may also suspend or terminate your access to our Services immediately if you breach these Terms.

12.3 Effect of Termination

Upon termination, your right to use our Services will cease immediately. Provisions that by their nature should survive termination shall survive.

13. Governing Law and Dispute Resolution

13.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of England and Wales, without regard to its conflict of law provisions.

13.2 Dispute Resolution

Any dispute arising out of or relating to these Terms shall be resolved through good faith negotiations. If negotiations fail, disputes shall be submitted to binding arbitration in London, United Kingdom.

14. General Provisions

14.1 Entire Agreement

These Terms constitute the entire agreement between you and NIMBUS21 regarding the use of our Services.

14.2 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions shall continue in full force and effect.

14.3 Waiver

No waiver of any term of these Terms shall be deemed a further or continuing waiver of such term or any other term.

14.4 Assignment

You may not assign or transfer these Terms without our prior written consent. We may assign these Terms without restriction.

15. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of any material changes by posting the new Terms on our website. Your continued use of our Services after such modifications constitutes your acceptance of the updated Terms.

16. Contact Information

If you have any questions about these Terms of Service, please contact us at: